Shipping & Delivery

As soon as your order leaves our warehouse you will receive an e-mail with a tracking number. From here it should be delivered within the timeframe we advertise. I have received a faulty item/ incorrect item/wrong size. What should I do? If you think you have received a faulty item, please contact us as soon as you can at hello@biancobaby.be . Please attach photos and your comments. Do not send back any items before you have our approval. If by mistake you have received an incorrect item or the wrong size, contact us at hello@biancobaby.be and we'll sort it out immediately for you.

For orders in Belgium we will have a general shipping price of € 7,70 per package. For orders in the Netherlands this will be €11,00. For France, Germany and Luxembourg 16,40€. For USA this will be 25€ .  For the rest of Europe 25€ . For the rest of the world 35€.

All orders over €150,00 will enjoy FREE shipping when shipped to Belgium.

Benelux 2 days after receiving shipping information. Rest of Europe 3-5 days after receiving shipping information. Rest of the world 6-10 days after receiving shipping information.

All items are insured against theft and accidental damage whilst in transit Bianco Antwerpen to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.

If you are not satisfied with your purchase, you have 14 days from the shipped date to return your order to us for an exchange/refund. Items returned must be unworn and not damaged , the goods are in original packaging (including labels, accessories and tags ) and in resalable condition. Delivery Charges are non-refundable.

Items on sale can not be exchanged nor refund and are not to be sent back. We reserve the right to refuse to exchange/refund sale items.

You can return your order by sending it back to us within 14 days after you have received it or by coming directly to our shop and return the item there.. You can open the package and check the content but the product must be returned unused with all labels, hang tags etc attached. Goods should be protected in a box or plastic bag. No tape is to be attached to the product or the product''s packaging.. When you return something by post, please add the original receipt in the box. If you have not received one or lose it, please contact us at hello@biancobaby.be. Our address is Vleminckveld 6 – 2000 Antwerpen – Belgium Shipping costs will not be refunded. This applies to the original shipping cost for your order as well as the return shipping cost. In the case of a faulty item (or any other mistake from our side), we will cover the cost of the shipping. We reserve the right to refuse any return that does not comply to the above listed criteria. We will refund your payment within 3 weeks after you have sent the goods back to us. Please note that there might be a delay for the money transfer depending on your credit card company. Refunds will only be made if the return complies with our returns policy listed above.We will not refund any delivery charges, unless you have received a faulty item or in the case we made any kind of mistake.

Notify the customer service centre by e-mail (hello@biancobaby.be)of your wish to return goods.You will receive instructions via e-mail .Always mention the full description and reference of the goods and the reason for the return Attach the order confirmation you received by e-mail and the return document to complete the package . Send the goods to the return address, the shipping costs are to be borne by the customer. After the receipt and approval by Bianco Antwerpen, you will be sent a receipt confirmation by e-mail. When your returned goods have been approved by Bianco Antwerpen your order will be refunded in due course. Shipping costs for returned goods are to be borne by the customer.
 Non-stamped shipments or COD shipments will be refused. Please send the package to: Bianco Antwerpen – Vleminckveld 6 – 2000 Antwerpen – Belgium. Purchased goods can be exchanged within 10 days. Exchanges are only processed upon receipt of returned goods and are based on stock availability. 

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